Outsourced IT Support with IT Consultancy and IT Security

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Instant IT Support Helpdesk

Thames IT Helpdesk respondes rapidly to your IT Support Needs.

Outsourcing your IT Support help desk to Thames Computers will allow your company to benefit from our extensive IT knowledge base, which will not only prove cost-effectiveness but will also allow any existing technical resource within your organisation to focus on their areas of specialisation without any interruption.

Thames Computers provide IT Support helpdesk services directly to your end users from our helpdesk management centre in London.  We can seamlessly integrate with your end users to such an extent most users do not know the call to the IT helpdesk is being handled outside your organisation.

Thames IT Helpdesk Services offers an invaluable opportunity for users to access specialist advice wherever they are located as soon as something goes wrong. The IT support helpdesk handles enquiries ranging from general requests for information to diagnosing and resolving more pressing IT technical problems.

Our IT support helpdesk is not solely for technical support but the front line for all IT enquires.  Our IT support staff will respond directly to your users’ requests for support and all other ad hoc general IT inquires. Handling general IT support enquiries as well as your organisations Technical questions will definitely ease the workload or your business.

Technical IT support is handled by Microsoft certified specialists that are easy able to diagnose and resolve your IT support problems relating to business IT infrastructure.

Thames’s IT support Helpdesk philosophy is that ‘the person who takes the call will personally manages the request until it is resolved’ this makes sure that your users are not passed from pillar to post around the helpdesk.  Here at Thames we receive many new clients that are disgruntled with other companies as they do not receive the personal touch.

With Thames IT Support Helpdesk your company will be able to:

  1. Access an easy to use, comprehensive off-site IT helpdesk run by experts
  2. End-users receive rapid responses to requests and problems
  3. Save time and money with a system designed to track and manage individual IT support issues
  4. Reduce the pressure on in-house support departments by filtering end-user enquiries

Our IT support helpdesk directly handles calls from users, dealing with the simpler queries over the phone and escalating the priorities to our IT support field staff that will attend your site to fix the issues that can not be handled over the phone.

Its easy and quick for users to contact, the Thames Computers IT support helpdesk and it has been designed to encourage your end users to make full use of the services we offer and provide you with excellent levels of support and information the moment it is needed.

Call Thames for More IT Support InformationCall us today on: 020 7609 9661

So you like our outsourced IT Support Helpdesk ...

Our outsourced IT Support helpdesk is just one facet of our outsourced IT support solution. Take a look at our other aspects of Thames IT Support or either buy online to receive your 10% of the life of the IT Support contract or Call us on 02076099661 to sign up to day